What is SAAS Technology?
Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS is one of three main categories of cloud computing, alongside infrastructure as a service (IaaS) and platform as a service (PaaS).
SaaS solutions can significantly lower these costs, which means you can invest your capital in other areas while having a secure and flexible business system. SaaS business models are usually subscription based and not only allow scalability but also tailored solutions for your specific needs. Very minimal initial investment and lesser hardware cost makes SaaS more popular among business units. Whenever you want you can add/remove users and also can control the entire business functionalities. This saves time, cost and incredibly lower your investment risks.
A SaaS business solution enables you to receive updates, software upgrades, and new functionalities as soon as they are released. This will enhance the efficiency and will give you latest business insights. SaaS solutions automatically updated to make your data more secure and useable. It automatically fixes all the bugs and makes the system seamless. You can also start using the new features immediately. SaaS solutions will allow you to have a vertical and horizontal look at your entire business processes which help to find right solutions to business problems.
SaaS applications scale easily in both your business and user perspective. It is designed to integrate many users to work together. As it is very easy to add new services and solutions without forcing any software, information can be shared easily between teams at any time from any device. Users can use this very easily as SaaS applications are very easy to understand & operate. Moreover, usually these applications are customized, so you can only see the modules, reports, and data from your concern department without much confusion.
SaaS apps allow multiple users to work together at the same time under the same software suite. SaaS gives power to more than one user to work on the same document or a piece of module. In such cases, a collaboration between the users is highly desired. SaaS is smart and allows users to save data intelligently without leaving any chance to lose data. You never lose any data and allowed to work on your stuffs anytime and anywhere.
In order to achieve better results, SoftElegance team will identify the goals and objectives at a very early stage. The investigation and discovery process should be robust enough to set the goals and directives at a very early stage. The investigation process should determine the following:How should the application be designed to run? What are the different categories of users who will access the application? How should the application respond to: Scalability, Security, Failover issuesIt is very important to identify and understand the characteristics of the application at a very early stage. Also the team of SoftElegance will pay equal attention to identifying the challenges that the existing application, system or the process is facing.
Team assigned to take on the task should be well versed in the technology and the concepts. SofElegance has a team comprised of seasoned developers who understand the concept of SaaS in depth. The team has members who have the expertise of multiple technologies and also is well aware of the best practices that are followed in your industry.
Once the team of SoftElegance has the complete understanding of your business requirements, the next step is to build the infrastructure along with the following components: Data center, Network infrastructure – connectivity and security, Hardware – both systems and storage, Backup and monitoring tools. On top of these, there should be internal reviews to evaluate the cost-benefit-related issues while building the infrastructure. While finalizing decisions on infrastructure, one must take the following into consideration: Service level agreement (SLA), Scalability, availability and other performance factors, Customer support and incident reporting, Disaster recovery, Network bandwidth, Security management.
It is very important that the infrastructure is hosted within a facility which has a public connectivity and maintains consistency to ensure positive user experience. While reviewing the bandwidth, SoftElegance team will think of the demographics of our application, e.g. the connectivity factor for a user sitting in an office where high bandwidth network speed is available would be different from a user who is connecting from home.
Once the infrastructure components are available, the operation team of SoftElegance will start building and deploying the SaaS components. Servers should be racked, configured and subsequently the operating systems should be installed as per the need. Security devices should be upgraded with the latest versions of IDS. The firewall should also be configured as per the user access policy of the business.
Now that the application is ready to be used over the SaaS platform, SoftElegance team will plan for disaster recovery and ensure continuity of the application.
A monitoring subsystem is vital. It helps to ensure timely intervention and avoid disasters. The system monitoring should be done based on the following parameters: Memory and CPU usages, Event logs from the operating system and the application, Different application components (TCP layer, database, application servers, etc.)
Once the application is out on the market, it must have a customer support call center. The call center should be well connected and equipped to manage an appropriate ticketing system. Customer support is a key component to ensure success of any model or application irrespective of the technology. The ticketing system should be enabled with an appropriate emailing system; if any issue requires the attention of the development team, the ticketing system should be able to send emails to the appropriate team member.
An SLA must be in place while implementing the SaaS model. The SLA should clearly define the turnaround time and the response time along with the application availability.
Once all of the above steps are completed, the entire infrastructure and its components must be documented. This document will help others to handle any exceptional behavior of the application. It will also help if there are any modifications or alterations required in the infrastructure.